Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

use recovery key after forget & reset password

  • 4 ردود
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه cor-el

spartanshelby
spartanshelby
more options

I forget my account password so i reset the password. Then i accidentally skip the recovery key to reset option so my whole data in sync is not shown. But i have a recovery key. How to restore my data?

I forget my account password so i reset the password. Then i accidentally skip the recovery key to reset option so my whole data in sync is not shown. But i have a recovery key. How to restore my data?

All Replies (4)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Any data you have on the server that had not already been synced to another copy of Firefox will have been erased when you reset your password.

spartanshelby
spartanshelby صاحب السؤال
more options

Thanks for the reply. I have a recovery code of before i reset. Any use with that to restore password?

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Yes, this article should help with this:

https://support.mozilla.org/en-US/kb/reset-your-firefox-account-password-recovery-keys#w_reset-your-password-with-your-recovery-keys

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Since you already have reset the password, you can no longer use that old recovery key as the reset has invalidated it and the password reset has purged your data on the server, so you won't be able to restore your previous personal data from the Sync server by using that old recovery key. You will also have to generate a new recovery key in case you would want to use this recover feature in the future.