Crashes When Using Blackboard Ultra VLE (not just Collaborate, the full VLE)
I work for a university where we use Blackboard as the VLE. Blackboard recommends Chrome and Firefox, but I'm having issues with the new 'Ultra' upgrade.
Since the pandemic began, many universities have used Ultra Collaborate for synchronous online teaching, which produced some minor issues in Firefox that were, I suspect, related to the privacy settings.
We are now testing the full Ultra VLE, and I find that Firefox hangs, and I get an error message that advises that I stop. I've uploaded the screenshot below.
Any ideas?
All Replies (2)
lt619 said
. . . and I get an error message that advises that I stop. I've uploaded the screenshot below.
Make sure you are not blocking content.
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/
https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
You can also check the Firefox Task Manager (about:performance) and about:memory pages.
- https://support.mozilla.org/en-US/kb/task-manager-tabs-or-extensions-are-slowing-firefox
- https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources
Some menus have been rearranged and "Task Manager" has been moved to the Help menu.