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Erroe: Platform verdion 91.7.0 is not compatible with...

lisa86
lisa86
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Hi! My beloved Mozilla program gave me an error message when trying to open it this morning :(

Error: Platform version 91.7.0 is not compatible with minVersion > = 91.8.0 maxVersion < = 91.8.0

Program won't open at all. Any way to resolve this problem? Or at least recover files? I've used Mozilla for years to organize important emails...clearly that was a bad idea now. Please help? Thanks! Lisa

Hi! My beloved Mozilla program gave me an error message when trying to open it this morning :( Error: Platform version 91.7.0 is not compatible with minVersion > = 91.8.0 maxVersion < = 91.8.0 Program won't open at all. Any way to resolve this problem? Or at least recover files? I've used Mozilla for years to organize important emails...clearly that was a bad idea now. Please help? Thanks! Lisa

All Replies (2)

Display name. день сумо
Display name. день сумо
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Hello there Lisa We have read your message. We try to help you.


Try to shut down thunderbird. Delete the program folder at c:\program files(x86)\Mozilla

Try thereafter the fresh install of Thunderbird software. Back up your profile somewhere on a usb stick.

https://www.thunderbird.net/en-US/thunderbird/91.8.1/releasenotes/


https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile



Greetings Firefox volunteer.

Modified by Display name. день сумо

Display name. день сумо
Display name. день сумо
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Hello there again


It s possible that you have to update your browser.




Greetings Firefox volunteer.