Updated to Thunderbird 102 on Ubuntu, crashes on startup @ nsIFrame::PresContext
Updated to the current Thunderbird in Ubuntu 22.04 but each time I open it just crashes see reports?
Hope that you can help?
Chris
Modified by Wayne Mery
All Replies (10)
How about you post the crash ides so we can actually "see" the reports sent in, rather than limited images.
See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Is this what you wanted? AdapterDeviceID: 0x0412 AdapterDriverVendor: mesa/crocus AdapterDriverVersion: 22.0.5.0 AdapterVendorID: 0x8086 Add-ons: %7B2ab1b709-ba03-4361-abf9-c50b964ff75d%7D:2.12.0,gconversation%40xulforum.org:4.0.22,%7Bada4b710-8346-4b82-8199-5de2b400a6ae%7D:2.1.6.10,emoji%40ganss.org:1.91.8,MonterailDark2%40conema.me:3.3,MonterailFullDark2%40conema.me:3.3,google%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0,amazon%40search.mozilla.org:1.1,chambers-en-GB%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,thunderbird-compact-dark%40mozilla.org:1.2 AvailablePageFile: 6652043264 AvailablePhysicalMemory: 3229782016 AvailableSwapMemory: 8910794752 AvailableVirtualMemory: 5613195264 BackgroundTaskMode: 0 BuildID: 20220906224751 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1665216465 DOMFissionEnabled: 1 DOMIPCEnabled: 1 DesktopEnvironment: gnome HeadlessMode: 0 InstallTime: 1664916037 IsWayland: 1 Notes: Ubuntu 22.04.1 LTSFP(D00-L1000-W00000000-T000) WR? WR+ EGL? EGL- GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 37822 StartupCrash: 0 StartupTime: 1665216461 SubmittedFrom: Client TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20220906224751","version":"102.2.2","vendor":null,"displayVersion":"102.2.2","platformVersion":"102.2.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":7631,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.15.0-48-generic","locale":"en-GB"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"Mesa Intel(R) HD Graphics 4600 (HSW GT2)","vendorID":"0x8086","deviceID":"0x0412","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/crocus","driverVersion":"22.0.5.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":900}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocked:FEATURE_FAILURE_DISABLE_RELEASE_OR_BETA"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"unused"}}},"appleModelId":null,"hasWinPackageId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"GB","network.trr.strict_native_fallback":false,"widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TelemetrySessionId: 037fbd3d-6757-4e5a-80e3-77093268f851 Throttleable: 1 TotalPageFile: 16912797696 TotalPhysicalMemory: 8002002944 URL: about:blank UptimeTS: 4.53606857 Version: 102.2.2 XPCOMSpinEventLoopStack: default: XPIProvider.jsm:awaitPromise useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Why don't you just click the link to the support article Matt posted above and follow the instructions?
chris.bennell said
Is this what you wanted?
No. I want the crash id from your submitted crash, as discussed in the linked article. So I can view the report online in a formatted manner.
Got it? bp-ee8b2cf3-6e37-4efc-9d22-9941a0221006.txt
Sorry to be a bit slow is the e-mail address that I am using at the time, if so it is chris.bennell@blueyonder.co.uk?
Nothing jumps out at me, except that there are all these segments that have no library. I am still thinking your distribution has not included some required library, or has used an older version.
Do you have the same issues if you install the version offered on the thunderbird.net web site?
In Ubuntu software it is showing that you can download 2 versions of Thunderbird. So I have installed the other version of Thunderbird/Canonical. It is a complete fresh install. The the other version I have had been running for while, it was not until the update it crashed completely? I have uninstalled this version and reinstalled but made now difference.
The version that keeps crashing is Ubuntu-jammy main deb
The version that is working is Snap store 102.3.1-2
Ubuntu 22.04.1 LTS 86 76.1% Linux Mint 20.3 Una 15 13.3% Ubuntu Kinetic Kudu (development branch) 10 8.8% Ubuntu 18.04.6 LTS 2 1.8%