Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

DNA section as Ancestry suddenly unviewable

  • 2 (ردّان اثنان)
  • 15 have this problem
  • 1 view
  • آخر ردّ كتبه singer35

singer35
singer35
more options

Suddenly yesterday (I believe after a Firefox update to 110.0) Ancestry.ca stopped working in the DNA section. I have turned off Mozilla VPN, cleared Cache and Cookies, rebooted several times, but it's still not viewable beyond 2nd click in DNA section. The rest of Ancestry is working fine: can search, add to trees, etc. I checked with Ancestry and they say my account is fine from their end; plus it works find on Chrome. I am a Firefox fan and hate the thought of using anything else and use Ancestry daily. Any help appreciated; Singer35

Suddenly yesterday (I believe after a Firefox update to 110.0) Ancestry.ca stopped working in the DNA section. I have turned off Mozilla VPN, cleared Cache and Cookies, rebooted several times, but it's still not viewable beyond 2nd click in DNA section. The rest of Ancestry is working fine: can search, add to trees, etc. I checked with Ancestry and they say my account is fine from their end; plus it works find on Chrome. I am a Firefox fan and hate the thought of using anything else and use Ancestry daily. Any help appreciated; Singer35

All Replies (2)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Do you have the Strict mode of the Tracking Protection? Try to switch to a Normal mode.

singer35
singer35 صاحب السؤال
more options

Wasn't that but gave me a hint to check Ad-Block and that was the problem. Thanks for replying.