Hello, Thank you for reaching out to the Firefox Support Forum. I'm here to assist you with the issue you're experiencing. Based on your message, it seems like you're having trouble with entering a code that is not being recognized. It's great that you received a new code via email or that they recognize the code you entered. To better assist you, I'll need some additional information. Could you please provide more details about the specific code you're referring to? What is the purpose of the code, and where are you trying to enter it? Additionally, any error messages or screenshots related to the issue would be helpful. With this information, I'll be able to provide you with more accurate guidance or troubleshoot the problem effectively. Thank you, and I look forward to assisting you further. Best regards, Firefox Support Volunteer