Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Bookmarks and basically all data gone after an update

  • 5 ردود
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه Paul

Ryan McK
Ryan McK
more options

Hello, I recently tried to create an account to sync everything in firefox on my phone, but after a few attempts the account page just wouldn't load, so I decided to update the app because it was quite some time ago since I last updated it.

But right after the update, everything's gone: bookmarks, history, tabs. I was brought to a getting started page like I never installed firefox. I checked the bookmarks/history options but nothing was there. Shouldn't the app preserve its existing data even after an update? Any help will be greatly appreciated. Thanks.

Hello, I recently tried to create an account to sync everything in firefox on my phone, but after a few attempts the account page just wouldn't load, so I decided to update the app because it was quite some time ago since I last updated it. But right after the update, everything's gone: bookmarks, history, tabs. I was brought to a getting started page like I never installed firefox. I checked the bookmarks/history options but nothing was there. Shouldn't the app preserve its existing data even after an update? Any help will be greatly appreciated. Thanks.

الحل المُختار

If you were using the previous design of Firefox for Android (version 68), this has not been supported for a number of years and with that the ability to move bookmarks and other data to a newer version of Firefox for Android is also not supported.

Read this answer in context 👍 0

All Replies (5)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi Ryan

Was this an update through the Google Play store?

Were you updating from a much older version of Firefox for Android?

Ryan McK
Ryan McK صاحب السؤال
more options

Hi Paul, thanks for replying. I updated it through the Google Play store. And yes, the version was quite old before I updated it. Does updating older version normally overwrite the data? Thanks.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

الحل المُختار

If you were using the previous design of Firefox for Android (version 68), this has not been supported for a number of years and with that the ability to move bookmarks and other data to a newer version of Firefox for Android is also not supported.

Ryan McK
Ryan McK صاحب السؤال
more options

Thanks for replying. Based on what you suggested, it was likely the previous older version. Does it mean updating to the newer version overwrote the previous version's data?

Edit: I'm sorry for asking the same question over and over again. But it's because I'm very concerned about the bookmarks. Is there any way to get them back? If this info helps, I didn't do anything other than updating it. Thanks.

Modified by Ryan McK

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Unless you had previously synced your bookmarks to a copy of Firefox on a different device, it is not going to be possible to recover them.