Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot open a specific website

  • 2 (ردّان اثنان)
  • 0 have this problem
  • 1 view
  • آخر ردّ كتبه haai_noordzee

haai_noordzee
haai_noordzee
more options

Fore some reason I am no longer able to open support.netapp.com in Firefox Getting a time-out error >> The connection has timed out >> The server at support.netapp.com is taking too long to respond.

This seems to have started after a Firefox update earlier this year, but I don't remember with which version it started.

I have already tried to refresh Firefox, un- and install Firefox 

  (including deleting various entries in "%Programdata% and %appdata%
  and registry HKEY_CURRENT_USER>>SOFTWARE. Delete the entry named "Mozilla".
                     HKEY_LOCAL_MACHINE>>SOFTWARE. Delete the entries "Mozilla" and "mozilla.org".
                      HKEY_LOCAL_MACHINE>>SOFTWARE>>WOW6432Node.
                              Delete the entries "Mozilla" and "MozillaPlugins".

With no luck

This issue does not happen on any other browser (Chrome, Edge, Vivaldi) I have tried. But what I noticed on these is that support.netapp.com is automatically being redirected to https://mysupport.netapp.com/site This redirect does not happen in FF

If I enter mysupport.netapp.com manually it opens perfectly


Cheers, Jurgen

Fore some reason I am no longer able to open support.netapp.com in Firefox Getting a time-out error >> The connection has timed out >> The server at support.netapp.com is taking too long to respond. This seems to have started after a Firefox update earlier this year, but I don't remember with which version it started. I have already tried to refresh Firefox, un- and install Firefox (including deleting various entries in "%Programdata% and %appdata% and registry HKEY_CURRENT_USER>>SOFTWARE. Delete the entry named "Mozilla". HKEY_LOCAL_MACHINE>>SOFTWARE. Delete the entries "Mozilla" and "mozilla.org". HKEY_LOCAL_MACHINE>>SOFTWARE>>WOW6432Node. Delete the entries "Mozilla" and "MozillaPlugins". With no luck This issue does not happen on any other browser (Chrome, Edge, Vivaldi) I have tried. But what I noticed on these is that support.netapp.com is automatically being redirected to https://mysupport.netapp.com/site This redirect does not happen in FF If I enter mysupport.netapp.com manually it opens perfectly Cheers, Jurgen

الحل المُختار

This is a problem with the insecure "http://" site, it also happens on Chrome. The difference in behavior is due to Firefox not defaulting to HTTPS unless you use a private window or enable HTTPS-Only.

Read this answer in context 👍 1

All Replies (2)

zeroknight
zeroknight
more options

الحل المُختار

This is a problem with the insecure "http://" site, it also happens on Chrome. The difference in behavior is due to Firefox not defaulting to HTTPS unless you use a private window or enable HTTPS-Only.

haai_noordzee
haai_noordzee صاحب السؤال
more options

Thank you, that indeed does the trick