Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird

more options

I have a problem with Thunderbird. I want to save messages in local folders, but I have so many of them that the program freezes. I receive damaged messages, and some messages come multiple times. I need to keep all the messages and cannot delete them. How can I solve this problem? Is there a way to store some messages, for example, on an external drive? The program is so overloaded that closing it takes several seconds. Please provide a detailed set of instructions on how to safely resolve the issue so that none of the messages get deleted.

I have a problem with Thunderbird. I want to save messages in local folders, but I have so many of them that the program freezes. I receive damaged messages, and some messages come multiple times. I need to keep all the messages and cannot delete them. How can I solve this problem? Is there a way to store some messages, for example, on an external drive? The program is so overloaded that closing it takes several seconds. Please provide a detailed set of instructions on how to safely resolve the issue so that none of the messages get deleted.

All Replies (1)

more options

Hi Anna, I also had problems like this in the past and I solved it in the following way:

1. I used the compact function to ensure that the files are optimized: https://support.mozilla.org/en-US/kb/compacting-folders 2. Since I didn't needed to access all of the e-mails all the time, I needed just to store them for compliance reasons. I created a new profile for myself and left the old as as a backup. https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-thunderbird-profiles This operations allowed me still to use my IMAP email, but the Local Folders were not loaded with my old messages. 3. As an alternative, if you don;t want to create a new profile, you can select a new folder for the Local Messages and store the new ones in a different directory and when you need to old ones for any reason, you can switch back.


Let me know if this helps!