ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tabs crashing after update

more options

Help! I updated and now all my tabs are crashing and I'm on a deadline! I tried to rollback but couldn't find the exe. Here are the last 5 crashes:

bp-54c2b51c-f703-443e-85b7-243300240417 4/17/2024, 6:09 PM View bp-4df59d95-99ac-4c2f-8d4b-1e3cd0240417 4/17/2024, 6:09 PM View bp-8443dfc4-a3db-4cc9-93cc-90fce0240417 4/17/2024, 6:09 PM View bp-01363280-d496-4ee9-9764-871920240417 4/17/2024, 6:09 PM View bp-179f829e-6946-4479-93de-3af440240417 4/17/2024, 6:09 PM

Help! I updated and now all my tabs are crashing and I'm on a deadline! I tried to rollback but couldn't find the exe. Here are the last 5 crashes: bp-54c2b51c-f703-443e-85b7-243300240417 4/17/2024, 6:09 PM View bp-4df59d95-99ac-4c2f-8d4b-1e3cd0240417 4/17/2024, 6:09 PM View bp-8443dfc4-a3db-4cc9-93cc-90fce0240417 4/17/2024, 6:09 PM View bp-01363280-d496-4ee9-9764-871920240417 4/17/2024, 6:09 PM View bp-179f829e-6946-4479-93de-3af440240417 4/17/2024, 6:09 PM

All Replies (1)

more options

Sorry to hear about this problem.

Your crash reports list older version of Firefox (116.0.1 and 115.0.3), so it looks like they are not for the current problem. Are you getting the "Gah!" screen? I suspect those don't capture/generate the crash report data. Maybe there is a way to enable it that someone else knows.

Meanwhile, if it works with your schedule, could you test in Firefox's Troubleshoot Mode? In that mode, Firefox temporarily deactivates extensions, hardware acceleration, any userChrome.css/userContent.css files, and some other advanced features to help you assess whether these are causing the problem.

You can restart Firefox in Troubleshoot Mode using either:

  • "3-bar" menu button > Help > Troubleshoot Mode...
  • (menu bar) Help menu > Troubleshoot Mode...

and OK the restart. A small dialog should appear. Click the Open button.

Note: Don't use the Refresh without first reviewing this article to understand what will be deleted: Refresh Firefox - reset add-ons and settings.

Any improvement?