'' I do not understand why AFTER I used Firefox Delete History that my Charter.net email can no longer be accessed.''' I have had Spectrum technicians over here, it is not in their wiring, or outside lines. They cannot go further. I attempt to log into Spectrum & this message comes up - A RED !,followed by ''This feature is currently unavailable. Please try again from HOME or contact us for assistance. IDID-4000''' I AM AT HOME! I worked/talked with 4 different Charter/Spectrum people on the phone over a 3 day period. briefly I was able to get into the Charter account (Necessary because my VA & other medical appointments/communications are via charter.net) using Microsoft Edge. I no longer can. I am getting that message on Edge as well. I do not want to use Edge or Chrome, I want to use my Mozilla/Firefox/Thunderbird But that is another issue which I cannot get resolved. My monthly contributions to both get through but I cannot even get into Thunderbird for Months & can't get help. At 83, I am computer challenged. Nobody wants to make house calls. What is wrong? What can I do? What do you suggest? Kat Hall