Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to restore emails to Thunderbird version 128?

more options

How can I restore Thunderbird settings and/or emails that were lost in the upgrade to version 128.2 (for Ubuntu)? Files for the previous version are still in the hidden .thunderbird folder on my hard disc, but the new version won't recognise them (even if I move them into the snap/thunderbird folder. I have an email backup, but version 128.2 doesn't seem to have a way to restore backed-up emails.

How can I restore Thunderbird settings and/or emails that were lost in the upgrade to version 128.2 (for Ubuntu)? Files for the previous version are still in the hidden .thunderbird folder on my hard disc, but the new version won't recognise them (even if I move them into the snap/thunderbird folder. I have an email backup, but version 128.2 doesn't seem to have a way to restore backed-up emails.

All Replies (5)

more options

I found a solution: 1. Find the new Thunderbird folder: 1a. From the 'hamburger' menu, select Help > Troubleshooting information. 1b. Under "Application basics" scroll down to "Profiles" and click the link to "about:profiles" 1c Scroll down to "Root Directory" and click the link to "Open Directory." 2. Create a new directory with an extension of ".default" (I called mine "Leon.default") 3. Copy the "profiles.ini" to a different directory (e.g. your own "Documents" directory) so that you can edit it. 4. Use an editor such as LibreOffice Writer to edit "profiles.ini" 5. change the "Path" from "xxxx.default" (where "xxxx" can be a string of numbers and letters) to the name of the new directory that you created (e.g. my new directory was "Leon.default") 6. Save the new "profiles.ini" file. 7. Copy or move the new "profiles.ini" file so that it over-writes the "profiles.ini" file in the new Thunderbird folder. 8. Find your old Thunderbird folder (Mine was in a hidden directory called ".thunderbird"). 9. Find the most recent subdirectory there that has a ".default" extension. It will have a name like "51ymuit0.default." 10. Open that subdirectory 11. Move the contents of that subdirectory into the new subdirectory that you created in step 2 (Mine was called "Leon.default). 12. Start Thunderbird. If everything works, your old emails and settings will be restored.

Helpful?

more options

You shouldn't need to edit ANY files.

It's easy to change the startup and default directory right there in about:profiles.

Helpful?

more options

Do you mean ".thunderbird" was hidden in the OS?

Helpful?

more options

".thunderbird" was a hidden directory, as indicated by the first character being "." The operating system would not allow me to edit the "profiles.ini" file while it was in the ".thunderbird" directory, even if I set its Permissions to Read and Write. I was able to edit a copy of "profiles.ini" after I moved it to a different directory.

Helpful?

more options

When I go to "about:profiles" (as described in steps 1a and 1b above), Thunderbird displays a Root Directory and a Local Directory. Which is the startup directory, and which is the default directory? What should they be changed to? How can they be changed?

Helpful?

اطرح سؤالا

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.