Blank screen after delete message
When i delete any message, TB get unresponsive. It couldn't show any other messages but shows blank screen when try any folder. All folders become clear with no any message inside.
I should restart the TB to be able to access again the folders and messages.
Can anyone support to fix ? or what could be the reason for this issue ?
All Replies (6)
Try to rebuild the index file of the troubled folder(s).
Right-click the folder - Properties - Repair Folder
christ1 said
Try to rebuild the index file of the troubled folder(s). Right-click the folder - Properties - Repair Folder
Yes i have already tried this but unfortunately doesn't fix my issue :(
Anti-virus software can, and often does corrupt Thunderbird mail files. These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile
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