ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to delete old sync data so that I can upload a new sync?

  • 8 ردود
  • 1 has this problem
  • 26 views
  • آخر ردّ كتبه Monogram4782

more options

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the information on my desktop browser. But, when I try to enable sync on my desktop it overwrites my desktop profile with all of the outdated information saved on Sync. I can't seem to find anywhere to delete the saved Sync data so that I can upload a new copy.

I hope someone can help, thank you!

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the information on my desktop browser. But, when I try to enable sync on my desktop it overwrites my desktop profile with all of the outdated information saved on Sync. I can't seem to find anywhere to delete the saved Sync data so that I can upload a new copy. I hope someone can help, thank you!

Modified by amandaazenith

الحل المُختار

khuntim said

amandaazenith said

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the information on my desktop browser. But, when I try to enable sync on my desktop it overwrites my desktop profile with all of the outdated information saved on Sync. I can't seem to find anywhere to delete the saved Sync data so that I can upload a new copy. I hope someone can help, thank you!

any luck? I have been working on this for a couple days and no luck. deleted all my devices and changed my password, all data is still there. it's been said changing your password will delete old data, didn't work for me.

Nope. Had to make another account entirely and do a fresh sync on it. Seems like a pretty massive oversight on the part of Mozilla but what can you do.

Read this answer in context 👍 0

All Replies (8)

more options

Can you edit your posting and not have it scrolling text that makes it hard to read.

Helpful?

more options

markwarner22 said

Can you edit your posting and not have it scrolling text that makes it hard to read.

Sorry, no idea how that even happened! Edited it.

Helpful?

more options

amandaazenith said

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the information on my desktop browser. But, when I try to enable sync on my desktop it overwrites my desktop profile with all of the outdated information saved on Sync. I can't seem to find anywhere to delete the saved Sync data so that I can upload a new copy. I hope someone can help, thank you!

any luck? I have been working on this for a couple days and no luck. deleted all my devices and changed my password, all data is still there. it's been said changing your password will delete old data, didn't work for me.

Helpful?

more options

الحل المُختار

khuntim said

amandaazenith said

Hello, I've got a bit of an issue with Sync. So, my current sync profile is outdated by ages, and I'd like to delete it completely and update it with all of the information on my desktop browser. But, when I try to enable sync on my desktop it overwrites my desktop profile with all of the outdated information saved on Sync. I can't seem to find anywhere to delete the saved Sync data so that I can upload a new copy. I hope someone can help, thank you!

any luck? I have been working on this for a couple days and no luck. deleted all my devices and changed my password, all data is still there. it's been said changing your password will delete old data, didn't work for me.

Nope. Had to make another account entirely and do a fresh sync on it. Seems like a pretty massive oversight on the part of Mozilla but what can you do.

Helpful?

more options

You can reset the password for the Mozilla Sync Account to remove old data stored on the server.

Helpful?

more options

still unclear about resetting the password. I changed my password and that did nothing. I am going to guess using the "Forgot password" link?

Helpful?

more options

Yes, using the "forgot password" button will clear all data on the Sync server, data stored in the profile folder is not affected.

Helpful?

more options

My friend, you can use this extension to see pretty much every information your Firefox Sync is working with. You can also edit or delete specific records. This extension just saved my day so I actually went to google to look for other people who need it. Enjoy!

Helpful?

اطرح سؤالا

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.