Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

locked account

SzPéter
SzPéter
more options

I can't sign in to sync. I receive a locked account, as far as I know the password is correct. the same thing happens on a computer and on a mobile phone (android), I didn't do any illegal actions, I don't know what could have happened, but I want to get my firefox account back. I need help with this, how is it possible to restore my account?

I can't sign in to sync. I receive a locked account, as far as I know the password is correct. the same thing happens on a computer and on a mobile phone (android), I didn't do any illegal actions, I don't know what could have happened, but I want to get my firefox account back. I need help with this, how is it possible to restore my account?

All Replies (1)

Balázs Meskó
Balázs Meskó
  • Top 25 Contributor
  • Moderator
more options

Hi Péter!

If you still haven't fixed this, you should be able to ask for a password reset on https://accounts.firefox.com if you can access your e-mail account. AFAIR this would erase the data saved into Sync, so just to be safe, you should make a backup of your account folder.

By the way, feel free to switch to Hungarian in your answer.

Regards, Balázs

Helpful?

اطرح سؤالا

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.