I cannot download software or export secure Certificate from Firefox, but can with Internet Explorer. This is crucial for meeting a deadline with an international patent Filing Today. Pls help - 555-555-5555. Sheldon
I tried to download an e-filing client software from the World Intellectual Property Organization (WIPO) website http://www.wipo.int/pct-safe/en/downl.../download_client.htm using Firefox. Clicking the link to download yielded no activity. I eventually tried the same link in internet explorer and it worked. This occurred last week. I have a deadline to complete an international patent filing today; and in order to do so online, I had to request a Secure Digital ID from WIPO. It was approved and received early this morning (Central European Time Zone); and the accompanying guidelines suggested that I use the same computer and browser to retrieve the ID. This meant that since I use Firefox as my default browser my request was also made and had to be retrieved in Firefox. Following the WIPO support instructions I ran into exactly the same problem of inactivity when trying to "Backup" my newly installed ID certificate per WIPO instruction, so that it may be imported into the e-filing software. Please help as soon as you can as my patent deadline is merely hours away. Please also see a response from the WIPO helpdesk below:
Dear User, we hereby provide the following solution / answer to your request:
Subject: Certificates (use of and different types)/26708 Answer from PCT-SAFE Help Desk: Unfortunately, apart from revoking your new certificate and then re-enrolling using Internet Explorer, I do not see many options.
We cannot do support for external software, like Firefox, but I had a quick glance at Mozilla's support side and it seems that you might be able to resolve your problem by starting Firefox in safe mode, and/or disabling all your Firefox extensions. I have to stress the fact that this is not a procedure tested and approved by the PCT-SAFE team.
As this is an extremely time-sensitive issue please also contact me by phone so that we can work through the solution in real-time. I can be reached at 555-555-555 - Sheldon
Moderator edit: Removed personal information. This is a public forum. Please do not post any personal information as it may put your safety at risk -FF4L
This happened
Every time Firefox opened
== Attempting to download from a secure server
Modified by Shawn
All Replies (5)
Have you tried using the Firefox SafeMode or disabling your extensions, as that communication advised you to do?
Sorry I can't help you personally with that issue, and this forum doesn't do "real time" emergency support via telephone, so you're stuck with this response from a support volunteer like me.
It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. You can try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work. Do not forget to re-enable the scanning in your anti-virus software after you are finished with downloading and installing. .......... See http://kb.mozillazine.org/Unable_to_save_or_download_files
Thank you both for your responses - To be honest I was not able to find the SafeMode activation in my haste. A friend of mine who is a lot more learned in web/IT issues, suggested that Windows XP is way out of date and will lead to a lot of problems... suggested that I update it.
It was also suggested that many secure services require ActiveX settings which are unique to IE, however I ran into a subsequent problem trying to request a new certficate from another computer using IE (this computer did use Vista) so perhaps it might have something to do with the firewall/ local security settings. I've gone on to file my submission via facsimile, which was an alternate avenue, however my digital certificate problems still remain unsolved with both my versions of FireFox and IE. My original downloading issue with FireFox still persists.
Thanks once again for your contributions.... as the pressure is now off for a little while I will try to correct these issues over the next couple of days trying to apply some of your ideas.
With Appreciation...!!
Sheldon
I am using Firefox 3.6.8 on a Mac (OSX 10.6.4)
Trying to install Personal Digital Certificate from WebMoney. Nothing seems to function following their instructions (which only acknowledges Windows operating systems) despite the fact that their software is meant to work on any platform. Their Help is not particularly. .. um .. helpful. Any ideas gratefully accepted.
Just to follow up on my findings. My last issue regarding the digital certificate was not at the time of initial download into Firefox, but my application required that I backup the certificate into a folder which can then be accessed to sign a submission generated by a third-party Client software.
After finally steering away from the digital signing route by opting for a non digital filing of my project, I later revisited the Firefox certificates list only to find that the 'Backup' button still didn't work or respond in any way whatsoever; however since I only had a single certificate on my list... I threw my hand up in the air and tried the 'Backup All' button... guess what - that worked!! My browser then navigated to a file browser which allowed me to save the certificate to a folder of my choice. Of course this was after the fact as my deadline had already passed and and I had the Administrator who initially granted my secure ID revoke it once I was blocked from downloading it by Firefox.
Just an update/FYI for y'all... But I'm not sure if this type of anomoly is due to a glitch on my computer or a glitch on the browser - but it certainly did catch me off-guard during a deadline.