Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox crashes as soon as the page loads it is completely unusable

  • 1 (رد واحد)
  • 15 have this problem
  • 4 views
  • آخر ردّ كتبه cor-el

Kimbers
Kimbers
more options

i got a update prompt from firefox a few hours ago which i installed and now it wont work as soon as the page loads it crashes it wont even stay on long enough to figure out the problem i swear by firefox i have used its for years and never had any problems with it ever if i recall but lately it has been freezing and crashing often i feel like i am using internet explorer and thats bad but now i cant get it to work at all and am forced to downgrade to a lesser program WHAT IS GOING ON????? as for crash ids and troubleshooting info none of that even comes up

i got a update prompt from firefox a few hours ago which i installed and now it wont work as soon as the page loads it crashes it wont even stay on long enough to figure out the problem i swear by firefox i have used its for years and never had any problems with it ever if i recall but lately it has been freezing and crashing often i feel like i am using internet explorer and thats bad but now i cant get it to work at all and am forced to downgrade to a lesser program WHAT IS GOING ON????? as for crash ids and troubleshooting info none of that even comes up

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do a clean (re)install:

  • Download a fresh Firefox copy and save the file to the desktop.
  • http://www.mozilla.com/firefox/all.html
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • It may not be necessary to create a new profile, so first try if it works with your current profile and if not then create a new profile.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.