FireFox 3.6.15 will not start it is NOT compatable with Avast 6.0.1000 sandbox, it gives the following error when I try to open in sandbox: XULRunner Error: Platform version '1.9.2.15' is not compatible with minVersion > =1.9.2.14 maxVersion < = 1.9.2.14
Before FireFox was updated to ver 3.6.15, FF would open in Avast sandbox with no issue. Since the update to FF I can only open FF outside of Avast sandbox. Avast version 6.0.1000
I turned off all Add-ons and still No Joy!
Windows 7 Pro 64 bit; I7-950 CPU, fresh reboot does not fix this issue.
Just populated : Troubleshooting Information
Modified by 1FastBeemer
All Replies (4)
Do a clean (re-)install:
- Download a fresh Firefox copy and save the file to the desktop.
- http://www.mozilla.com/firefox/all.html
- Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
- Don't remove personal data if you uninstall the current version.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You do not need to create a new profile, that is not necessary for this issue
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
I had already tried a reinstall before, but thanks for the suggestion. Starting FF in Safe mode did not help either.
XULRunner is specific to FF. Mostly found discussion about using the code in web pages when I used Google before posting.
When FF went from version 3.6.14 to version 3.6.15 this issue started. Please note the Error message and the version info I just mentioned.
"Platform version '1.9.2.15' is not compatible with minVersion > =1.9.2.14 maxVersion < = 1.9.2.14"
The Platform was revved up from 1.9.2.14 to1.9.2.15
I could not find information on: minVersion or maxVersion much less how to change them in XULRunner.
It is definitely a Mozilla FF issue.
Avast sandbox is up to date and works just fine with everything else. More importantly it worked just before the update was installed.
The only reason I bothered with the update is because Mozilla touted it as a security issue and there was NO mention of any known issues with sandbox software.
YES --- Mozilla finally fixed the BUG!
https://support.mozilla.com/media/uploads/images/2011-03-20-19-44-47-ef6aa8.PNG
FF now starts error free in Avast sandbox...... once again!
Then I updated plug in Adobe Flash Player
https://support.mozilla.com/media/uploads/images/2011-03-20-19-45-14-dacd0f.PNG
