Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can no longer download PDF statements from my credit card site.

  • 1 (رد واحد)
  • 3 have this problem
  • 1 view
  • آخر ردّ كتبه _JMF_

RAJ10d
RAJ10d
more options

I was trying to download a PDF statement from Chase credit card site, like I have done many times in the past, and it will not do a download. It opens the new window with nothing, and the downloads page has nothing on it.

Can I go back to the previous version of Firefox until you have the bugs worked out of this version (4).

I was trying to download a PDF statement from Chase credit card site, like I have done many times in the past, and it will not do a download. It opens the new window with nothing, and the downloads page has nothing on it. Can I go back to the previous version of Firefox until you have the bugs worked out of this version (4).

All Replies (1)

_JMF_
_JMF_
more options

I had the same problem.

Before I solved it, sometimes it would work if I moved the tab from the new window to the window where the Chase main page was. Then after a reload it the PDF would show up. Some other websites where PDFs are generated also showed a blank page.

The solution: I had the PDF download Add-on (latest version, 3.0.0.2) and disabled it. It is not enough to disable the add-on in its add-on bar button, and writing the website in the add-on's "do not use" list also doesn't work. The only thing that works is disabling it in the Add-ons Manager or even uninstalling it.