lost all saved passwords. how do I retreive them?
I have lost all of my saved passwords in my Tools, Options, Security. How do I go about restarting this so it will save passwords from here forward, or if possible retrieving all of the passwords that were lost. Thank you for any help I can get on this. I have tried everything I know how and I'm unable to retrieve the passwords or get information on how to at least start saving them starting from here. Thank You Kim = Kymthia
All Replies (1)
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
It is possible that there is a problem with the files key3.db and signons.sqlite that store the encrypted names and passwords in Firefox.
Rename the files key3.db and signons.sqlite in the Firefox profile folder.
You can add .old to the file names (key3.db.old and signons.sqlite.old) or move them to another folder to make it possible to undo the action.
You need to set a new Master Password after renaming or deleting key3.db and all currently saved passwords are lost.
If that has worked then you can remove the renamed files that are no longer needed.
See:
- "Troubleshooting" in http://kb.mozillazine.org/Password_Manager