Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I just wondered why I can have a kaspersky add on on firefox 4 but its not available on the upgrade to firefox 5 ?

  • 6 ردود
  • 79 have this problem
  • 2 views
  • آخر ردّ كتبه teepee

jonno10
jonno10
more options

you have recent asked whether i want to upgrade to firefox 5, which of course i would love to as i love firefox. But upon trying to upgrade it says that some addons are not available. In particular I want to use the virtual keyboard from kaspersky Virus protector, as I use internet banking. I therefore wont upgrade unless this feature is still available, can you advise me as to why its not available on the newer version. ?

you have recent asked whether i want to upgrade to firefox 5, which of course i would love to as i love firefox. But upon trying to upgrade it says that some addons are not available. In particular I want to use the virtual keyboard from kaspersky Virus protector, as I use internet banking. I therefore wont upgrade unless this feature is still available, can you advise me as to why its not available on the newer version. ?

All Replies (6)

the-edmeister
the-edmeister
  • Moderator
more options

Firefox 5.0 isn't due to be released until June 21, so you are probably on the Beta Channel for updates and were offered a 5.0beta upgrade.

That Kaspersky add-on probably needs to be updated by Kaspersky for Firefox 5.0. Contact them and inquire about their schedule for updating their Firefox add-ons for this new version.

jonno10
jonno10 صاحب السؤال
more options

Thankyou for your answer, very helpful, I shall look into it, Jon

the-edmeister
the-edmeister
  • Moderator
more options

You're welcome.

Please click the Solved It button next to the answer that solved your Firefox support issue, it appears when you are logged in, so this thread gets marked as Solved to help other users who may have this same problem.

Mac
Mac
more options

But the Kaspersky plugins don't work in Firefox 5. What's going on. The same problem occured between FF3 and 4.

the-edmeister
the-edmeister
  • Moderator
more options

@maclingo

Logic should dictate that if Kaspersky was slow at updating their stuff for Firefox 4.0 that the same might hold true for Firefox 5.0, wouldn't it?

teepee
teepee
more options

I was told by Kaspersky support staff yesterday (6-22-11) that they won't fix this problem for KIS 2011 (for FF5) because KIS 2012 will be officially released in August. That's 2 months away -- longer if you don't want the hazard of being an early adopter of KIS 2012! And what happens when FF6 (or whatever) is released & is once again not compat. with KIS? Will we have to wait for KIS 2013 in another year? All you Kaspersky users... get on the phone to Kaspersky & complain... tell 'em it's their job (& why we pay good money) to have them keep their products compat. with programs such as FF!