ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When downloading, I am never connected to the update server. It will say it is connecting, but nothing else happens.

  • 1 (رد واحد)
  • 19 have this problem
  • 8 views
  • آخر ردّ كتبه cor-el

more options

I will get a pop-up message that I need to update Firefox. I click the button, and it says it is 'connecting to the update server'. It never connects, because nothing else happens. Even after an hour or two, it is still 'connecting to the update server'. If it matters, I am on a Mac.

I will get a pop-up message that I need to update Firefox. I click the button, and it says it is 'connecting to the update server'. It never connects, because nothing else happens. Even after an hour or two, it is still 'connecting to the update server'. If it matters, I am on a Mac.

All Replies (1)

more options

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.