Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Appcrash when I try to open fire fox

  • 2 (ردّان اثنان)
  • 47 have this problem
  • 4 views
  • آخر ردّ كتبه Highhopestruck

Highhopestruck
Highhopestruck
more options

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	5.0.0.4183
 Application Timestamp:	4df95302
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17514
 Fault Module Timestamp:	4ce7ba58
 Exception Code:	c0000005
 Exception Offset:	00038da9
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online: 

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline: 

 C:\Windows\system32\en-US\erofflps.txt
Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 5.0.0.4183 Application Timestamp: 4df95302 Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.17514 Fault Module Timestamp: 4ce7ba58 Exception Code: c0000005 Exception Offset: 00038da9 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Do you have any Firefox crash report IDs? That's from Microsoft.

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

Highhopestruck
Highhopestruck صاحب السؤال
more options

This is all I ge: "Firefox has stoped working..... Then this:

Problem signature: 

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	5.0.1.4205
 Application Timestamp:	4e167c56
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17514
 Fault Module Timestamp:	4ce7ba58
 Exception Code:	c0000005
 Exception Offset:	00038da9
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online: 

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline: 

 C:\Windows\system32\en-US\erofflps.txt