Cannot log on to website - says User ID invalid; can get in with Internet Explorer
Using 7.0.1 Unable to log into our web data base as of today. I enter ID and Password. It tells me user name is invalid. When I use Internet Explorer it works fine. How do I clear Firefox memory of ID names?
Using 7.0.1 Unable to log into our web data base as of today. I enter ID and Password. It tells me user name is invalid. When I use Internet Explorer it works fine. How do I clear Firefox memory of ID names?
All Replies (3)
This issue can be caused by corrupted cookies.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
I know this is a dumb question, but where is the tools? I tried Options. No good.
- Press F10 or tap the Alt key to bring up the "Menu Bar" temporarily if the Menu Bar is hidden.
- Use "Firefox > Options" instead of "Tools > Options" if the menu bar is hidden.