Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Upgraded to Firefox 8, but now it won't open-- even in Safe Mode. It crashes upon opening.

  • 1 (رد واحد)
  • 43 have this problem
  • 1 view
  • آخر ردّ كتبه PapaWhisky

Pharfel
Pharfel
more options

My husband installed Firefox 8 today. Since then, he can't open Firefox - it tries to open but immediately crashes and asks to send an error report. He's researched your help pages, tried to load Firefox in Safemode, but same thing occurs. Has rebooted numerous times. He "Restored to an earlier time in the day" using Norton GoBack after uninstalling Firefox and then reinstalled it. Same exact problem occured. The restore option is no longer available. He using a Dell PC with Windows XP3. It's not on this PC - His PC is now not working well, so if you have specific questions about his OS/add-ons, let us know. Thanks

My husband installed Firefox 8 today. Since then, he can't open Firefox - it tries to open but immediately crashes and asks to send an error report. He's researched your help pages, tried to load Firefox in Safemode, but same thing occurs. Has rebooted numerous times. He "Restored to an earlier time in the day" using Norton GoBack after uninstalling Firefox and then reinstalled it. Same exact problem occured. The restore option is no longer available. He using a Dell PC with Windows XP3. It's not on this PC - His PC is now not working well, so if you have specific questions about his OS/add-ons, let us know. Thanks

Modified by Pharfel

All Replies (1)

PapaWhisky
PapaWhisky
more options

I had the exact same problem. If you happen to have an old version of Roboform installed try closing it and then running FF. Roboform was making mine crash to the error report every time.

The newest version of Roboform does work in FF8.