Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox locks up routinely, and the computer must be rebooted to clear the failure.

  • 1 (رد واحد)
  • 2 have this problem
  • 4 views
  • آخر ردّ كتبه michaell

reckmeier
reckmeier
more options

unfortunately, there are no codes associated. The only thing that happens is when I hard boot the computer it apologizes and asks if I want to resume or start a new window.. Interestingly, it goes back to exactly where it locked up.....It happened 5 times in a 30 minute span this AM... I am running XP sp3 and a purchased copy of AVG as my security software. this only started to happen after I upgraded to version 7.0 (and now 8.0)..I really need help with this..

Roy

unfortunately, there are no codes associated. The only thing that happens is when I hard boot the computer it apologizes and asks if I want to resume or start a new window.. Interestingly, it goes back to exactly where it locked up.....It happened 5 times in a 30 minute span this AM... I am running XP sp3 and a purchased copy of AVG as my security software. this only started to happen after I upgraded to version 7.0 (and now 8.0)..I really need help with this.. Roy

All Replies (1)

michaell
michaell
more options

Have you already tried working through the steps on this page: https://support.mozilla.com/en-US/kb/Firefox%20hangs ?