Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can not scroll on my dell studio touchpad and I am running Windows 7 and Firefox 8.0.1.

  • 3 ردود
  • 68 have this problem
  • 1 view
  • آخر ردّ كتبه JussAskin

jessfriends
jessfriends
more options

I just noticed that I can no longer use my touchpad to scroll on webpages in Firefox 8.0.1. I don't think I had this problem a few days ago, definitely not last week. I see the scroll icon but it does not scroll when I am on any webpage. At times it starts on one page until i refresh the page or click a link on the page but then it will stop scrolling.

I am able to scroll using my touchpad in Word 2010 and on the rest of my computer.

I am running Windows 7 Home Premium 64-bit and have a Dell Studio 1558 that is a year old.

I updated the touchpad driver from and it still did not work. Then tried the one directly from Synaptics and still not working.

I also updated Firefox 8 to 8.0.1 and it still does not work.

Please fix this as it is rather annoying.

I just noticed that I can no longer use my touchpad to scroll on webpages in Firefox 8.0.1. I don't think I had this problem a few days ago, definitely not last week. I see the scroll icon but it does not scroll when I am on any webpage. At times it starts on one page until i refresh the page or click a link on the page but then it will stop scrolling. I am able to scroll using my touchpad in Word 2010 and on the rest of my computer. I am running Windows 7 Home Premium 64-bit and have a Dell Studio 1558 that is a year old. I updated the touchpad driver from and it still did not work. Then tried the one directly from Synaptics and still not working. I also updated Firefox 8 to 8.0.1 and it still does not work. Please fix this as it is rather annoying.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to modify the pref ui.trackpoint_hack.enabled on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work.
Close and restart Firefox after changing the pref.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website.
If you see a warning then you can confirm that you want to access that page.

  • Use the Filter bar at to top of the about:config page to locate a preference more easily.
  • Preferences that have been modified show as bold (user set).
  • Preferences can be reset to the default via the right-click context menu if they are user set
  • Preferences can be changed via the right-click context menu: Modify (String or Integer) or Toggle (Boolean)
6string55
6string55
more options

these solutions do not work Firefox needs to fix this problem!! I have a NEW XPS 17 track pad works on everything but FIREFOX!! FIX IT OR LOSE PEOPLE.?????


How many complaints do they need,

Thanks 6string55

JussAskin
JussAskin
more options

My scroll also doesn't work in Firefox -- but does in Excel and Word. This has been intermittent for months now. Usually, if I reboot the scroll would begin working again until for no apparent reason it quits again. Now even the reboot doesn't fix the no-scroll problem. I have Windows Vista. I even did a Firefox Update to 9.0.1.

I don't have that file on my about:config page so this solution won't work for me.

Thanks in advance for any help!