Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have a big problem. I lost my other device, and Sync doesn't recognize my Recover Key, even if I generate a new one. What to do? I have all my bookmarks there

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 5 views
  • آخر ردّ كتبه cor-el

baduglymonkey
baduglymonkey
more options

I'm trying to Sync my account on my new PC and I can't, because the Sync doesn't recognize my Recovery Key ("Wrong Recovery Key"), even if I try a new one. What to do?

I'm trying to Sync my account on my new PC and I can't, because the Sync doesn't recognize my Recovery Key ("Wrong Recovery Key"), even if I try a new one. What to do?

All Replies (2)

user633449
user633449
more options

If you have generated a new Recovery Key, then unfortunately the account data that you had before is gone (Sync will wipe all data before creating a new key to ensure it stays secure). So unfortunately at this point, unless you have a backup of your data somewhere, it is inacessible.

I've lost my Firefox Sync account information - What to do

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you login to that sync account?