hello, please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, etc) and do a full scan of your system with the security software that you have in place and/or a different tool like the free version of malwarebytes.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

afterwards install the searchreset addon to get rid of the changes those adware programs usually make in firefox (start page, search engines, new tab page, etc).

Hi, I have the same problem with that bloody SNAP.DO. I have tried all the sugestions and it still hangs in firefox. I have Google as my default search engine but SNAP.DO takes over every time I remove snap.do It's about time that Firefox get of arseole and find a fix for the problem or otherwise users will be going clear of Firefox and Mozilla. Snap.do got into firefox with Firefox updates.

adress: "about:config" search: "keyword" rightclick keyword.URL and reset

Hi Madperson. Absolutely awesome!!! Thank you for this add-on :-)

I have spent ages trying to get rid of snap.do and with your add-on it was done in no time. Man if you ever ask for a donation I will very happy to do so!

The time I have spent and would have to had spend even more if I had to backup, reinstall Win7 and have to restore from my backup my docs etc.

Thanks thanks thanks - Peter

The "removecomputermalware" page linked in the previous post includes complicated instructions and tells you, Make sure that you stick to the instruction, or any slight mistake will deliver undesired PC dysfunctions. Anytime you need professional help, you are welcome to contact 24/7 online computer help by starting a live chat here. ... which links to a support service that charges $69.95 per service incident.

Instead of following instructions on questionable Internet sites to remove unwanted or malicious software, see these KB articles instead:

• Remove a toolbar that has taken over your Firefox search or home page
• Troubleshoot Firefox issues caused by malware