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Firefox hangs up loading any page and reads "unresponsive script" after a long time

afrancis18
afrancis18
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Hello, I recently started having an issue with firefox. When I attempt to load any page, firefox hangs up and freezes in the middle of loading for about 5 minutes or more. Eventually, an un-responsive script box will appear for that website. If I exit it or click continue it works again but only for a very short time. Clicking "stop script" will perpetuate the problem. I've already tried using other internet browsers and they work fine. I tried resetting firefox and that did not resolve the issue. It even hangs up in safe mode. However it doesn't hang up on the main page. I hope to hear from someone soon

Hello, I recently started having an issue with firefox. When I attempt to load any page, firefox hangs up and freezes in the middle of loading for about 5 minutes or more. Eventually, an un-responsive script box will appear for that website. If I exit it or click continue it works again but only for a very short time. Clicking "stop script" will perpetuate the problem. I've already tried using other internet browsers and they work fine. I tried resetting firefox and that did not resolve the issue. It even hangs up in safe mode. However it doesn't hang up on the main page. I hope to hear from someone soon

All Replies (3)

user693271
user693271
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Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

shivakumar
shivakumar
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Hi,

I had similar problem too. Initially I had Firefox 18 which had this problem. When following the reply from mixalis88, I downloaded FF 19. Now I don't even get unresponsive script error, FF just freezes.

During uninstallation I have removed all profile data, program files data.

I don't know how to get rid of this issue!!!

any help would be appreciated. Thanks Shivakumar

annemoliinarolo
annemoliinarolo
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I have this problem too, especially when going to Facebook.