Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox keeps crashing

  • 2 (ردّان اثنان)
  • 2 have this problem
  • 1 view
  • آخر ردّ كتبه John99

lisafujieparks
lisafujieparks
more options

Here are recent crash reports: 

bp-485b02f5-85b3-46ae-b3e5-150752130212 2/12/2013 10:50 AM
bp-de5fd57d-5e31-46a3-92ca-beb142130212 2/12/2013 10:47 AM
bp-c545b5dc-d0e5-4b10-9e7e-577612130212 2/12/2013 10:07 AM
bp-1aaa8a8d-bf6b-4bc9-8d09-c051a2130212 2/11/2013 5:21 PM
bp-e7d82111-eec2-4952-8019-fd1a42130211 2/11/2013 3:55 PM
bp-b48c38ac-6947-4155-a1bf-ca9ad2130211 2/11/2013 3:51 PM
43877389-1aad-48a8-9eae-59bfe021d88d 2/10/2013 3:09 PM
6d4d9c46-6603-43a8-ab1a-058dc39a8a7b 2/6/2013 10:51 PM
bp-2b54cb05-7075-4c31-ac64-f86082130205 2/5/2013 9:08 AM
bp-a76224eb-2e48-4e0a-8f86-b877f2130131 1/31/2013 10:02 AM
5a6acc27-4895-48c3-a50c-87366f5a344d 1/25/2013 11:16 PM
bp-9ce4a140-fb26-4470-86d7-2f6772130122 1/21/2013 10:23 PM
0cd823f9-e73f-45eb-96f3-24acdf9a2f9d-browser 1/20/2013 12:48 PM
0cd823f9-e73f-45eb-96f3-24acdf9a2f9d 1/20/2013 12:48 PM
bp-3406b199-656f-4fba-b073-ed7cc2130113 1/12/2013 7:37 PM
53f9fff4-83a2-4b47-a155-f76af2537eec 1/8/2013 1:29 AM
bp-97862ebe-1ad1-4197-bc31-a585d2130106 1/6/2013 2:13 AM
bp-84fb839e-375c-4a4b-b825-1e6b42130104 1/4/2013 4:46 AM
28e132a3-4eb0-4382-91d3-c283fcd485b1 1/1/2013 12:37 AM
86ac370c-93d4-40b5-99f0-c0e00939ef4c 1/1/2013 12:36 AM
Here are recent crash reports: <pre><nowiki>bp-485b02f5-85b3-46ae-b3e5-150752130212 2/12/2013 10:50 AM bp-de5fd57d-5e31-46a3-92ca-beb142130212 2/12/2013 10:47 AM bp-c545b5dc-d0e5-4b10-9e7e-577612130212 2/12/2013 10:07 AM bp-1aaa8a8d-bf6b-4bc9-8d09-c051a2130212 2/11/2013 5:21 PM bp-e7d82111-eec2-4952-8019-fd1a42130211 2/11/2013 3:55 PM bp-b48c38ac-6947-4155-a1bf-ca9ad2130211 2/11/2013 3:51 PM 43877389-1aad-48a8-9eae-59bfe021d88d 2/10/2013 3:09 PM 6d4d9c46-6603-43a8-ab1a-058dc39a8a7b 2/6/2013 10:51 PM bp-2b54cb05-7075-4c31-ac64-f86082130205 2/5/2013 9:08 AM bp-a76224eb-2e48-4e0a-8f86-b877f2130131 1/31/2013 10:02 AM 5a6acc27-4895-48c3-a50c-87366f5a344d 1/25/2013 11:16 PM bp-9ce4a140-fb26-4470-86d7-2f6772130122 1/21/2013 10:23 PM 0cd823f9-e73f-45eb-96f3-24acdf9a2f9d-browser 1/20/2013 12:48 PM 0cd823f9-e73f-45eb-96f3-24acdf9a2f9d 1/20/2013 12:48 PM bp-3406b199-656f-4fba-b073-ed7cc2130113 1/12/2013 7:37 PM 53f9fff4-83a2-4b47-a155-f76af2537eec 1/8/2013 1:29 AM bp-97862ebe-1ad1-4197-bc31-a585d2130106 1/6/2013 2:13 AM bp-84fb839e-375c-4a4b-b825-1e6b42130104 1/4/2013 4:46 AM 28e132a3-4eb0-4382-91d3-c283fcd485b1 1/1/2013 12:37 AM 86ac370c-93d4-40b5-99f0-c0e00939ef4c 1/1/2013 12:36 AM </nowiki></pre>

Modified by cor-el

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, at least part of these crashes seem to be related to your norton security software - please try to run symantec liveupdate to make sure that all the components are updated to their latest version. as far as i understand it, as a customer with an active subscription you can also upgrade to their 2013 product line: http://updatecenter.norton.com/?NUCLANG=en

another thing you can try is to disable hardware acceleration in firefox > options > advanced general & see if this addresses the issue after a restart of the browser.

John99
John99
more options

You are getting a variety of crash signatures.

One cause is the use of Norton Confidential, so either disable that or ensure you have the correct fully updated version (The latest version probably works ok)

Try Firefox in safe-mode and with all plugins disabled, it is possibly some software extension that causes the problem

Post back with crash IDs that you get in safe mode if you still crash, and try as it is but without Norton Confidential..