Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

i cant install firefox,i was using it before and when it try to update to the new version18.2,it didnt install,so i uninstall it & couldnt install it again

  • 1 (رد واحد)
  • 2 have this problem
  • 7 views
  • آخر ردّ كتبه user633449

usamasaif
usamasaif
more options

i am using Firefox as my primary browser and to a much little degree chrome, i have noticed that after i installed some programs like new acrobat, new Java update and Microsoft visual c +++ 2010 that first chrome is not playing videos anymore and the plug inn were disabled. in the same time a new auto update for Firefox failed to install, then i tried to uninstall fire fox and chrome and install them again but after successful uninstall i couldn't reinstall them again, when i click on the installation file just it doesn't give me anything after extracting.... ialso uninstalled all the program i mentioned before and try to install firefox but i failed i am using windows 7 64bit

i am using Firefox as my primary browser and to a much little degree chrome, i have noticed that after i installed some programs like new acrobat, new Java update and Microsoft visual c +++ 2010 that first chrome is not playing videos anymore and the plug inn were disabled. in the same time a new auto update for Firefox failed to install, then i tried to uninstall fire fox and chrome and install them again but after successful uninstall i couldn't reinstall them again, when i click on the installation file just it doesn't give me anything after extracting.... ialso uninstalled all the program i mentioned before and try to install firefox but i failed i am using windows 7 64bit

All Replies (1)

user633449
user633449
more options

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
  3. Now, uninstall Firefox by following the steps mentioned in the Uninstall Firefox article.

IMPORTANT: On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do not check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox user profile data will be removed from your computer.

After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:

  • (On 32-bit Windows) C:\Program Files\Mozilla Firefox
  • (On 64-bit Windows) C:\Program Files (x86)\Mozilla Firefox
  1. Go to the Windows Start menu and click on "Computer".
  2. In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
  3. Find the "Program Files (x86)" folder or "Program Files" folder.
    • On 32-bit Windows, double-click the Program Files folder to open it.
    • On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the Program Files (x86) folder.
  4. Look for a Mozilla Firefox folder. If you find one, right-click it and select Delete and confirm that you want to move the folder to the Recycle Bin.

Now, go ahead and reinstall Firefox:

  1. Double-click the downloaded installation file and go through the steps of the installation wizard.
  2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!