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Error message trying to install new search engines

  • 2 (ردّان اثنان)
  • 1 has this problem
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  • آخر ردّ كتبه iamjayakumars

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I am running Firefox 19.0.2 installed yesterday on a new desktop PC at the office. (Old PC failed to boot on Monday.) I have completed most of my customization without difficulty. However, when I try to install new search engines, it doesn't seem to matter which one, I get a pop-up error message:

"Sorry, you need a Mozilla-based browser (such as Firefox) to install a search plug-in."

I had no problems installing new search engines under Firefox 16 3rd quarter of last year when I started this job. Why am I unable to install search engines in FF 19?

I am running Firefox 19.0.2 installed yesterday on a new desktop PC at the office. (Old PC failed to boot on Monday.) I have completed most of my customization without difficulty. However, when I try to install new search engines, it doesn't seem to matter which one, I get a pop-up error message: "Sorry, you need a Mozilla-based browser (such as Firefox) to install a search plug-in." I had no problems installing new search engines under Firefox 16 3rd quarter of last year when I started this job. Why am I unable to install search engines in FF 19?

All Replies (2)

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Hello lafritz65, Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.


thank you

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May i know, how you try to install the new search engine in firefox


In order to change the default search engine or the order of search engines in the top right search box in Firefox, please perform the following steps:

  1. Move the mouse cursor inside the search box at the top right of the Firefox window and click the down arrow next to the provider's logo.
  2. If you would like to select another search engine, simply pick the engine from the dropdown list.

In order to change the order of the search engines, do this:

  1. From the dropdown list, select Manage Search Engines....
  2. In the upcoming window, you have all your search engines listed. To change the order, simply click one search engine and then select Move up or Move down from the buttons on the right side in order to change the order of the search engines.