Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I recover from Bug 729530 - Sync setup fails if more than one version of Firefox is installed

  • 2 (ردّان اثنان)
  • 1 has this problem
  • 11 views
  • آخر ردّ كتبه geoff_tibbles

more options

I have a Kindle Fire 2. I downloaded Beta and Aurora from the ftp site and installed them about a month ago. I was running sync on Beta only, and everything was working well. Then I set up sync in Aurora. It said it had connected properly, but did not work and stopped in Beta. No error messages.

I uninstalled all Firefox; changed the sync password and key; installed Release and set up sync. I received messages from PC and Kindle that sync was working, but nothing happened. Uninstalled Release and repeat with Beta. Same results.

My guess is that uninstalling Firefox is not cleaning out all the sync data, but I don't know where to look. Thanks.

I have a Kindle Fire 2. I downloaded Beta and Aurora from the ftp site and installed them about a month ago. I was running sync on Beta only, and everything was working well. Then I set up sync in Aurora. It said it had connected properly, but did not work and stopped in Beta. No error messages. I uninstalled all Firefox; changed the sync password and key; installed Release and set up sync. I received messages from PC and Kindle that sync was working, but nothing happened. Uninstalled Release and repeat with Beta. Same results. My guess is that uninstalling Firefox is not cleaning out all the sync data, but I don't know where to look. Thanks.

All Replies (2)

more options
more options

It was not directly useful, although interesting. It convinced me that there was a problem in android, so I reset to factory defaults and reinstalled Aurora. Now sync is working well again. thanks