Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks backup won't open because default profile folder is corrupted or undreadable.

  • 1 (رد واحد)
  • 1 has this problem
  • 1 view
  • آخر ردّ كتبه cor-el

more options

I upgraded to a new version of Firefox and now my history and bookmarks have disappeared. When I try to open the files from the profile folder, the default profile won't open because a file or directory is corrupted and unreadable. How can I fix this corrupted file and still get access to my saved bookmarks?

I upgraded to a new version of Firefox and now my history and bookmarks have disappeared. When I try to open the files from the profile folder, the default profile won't open because a file or directory is corrupted and unreadable. How can I fix this corrupted file and still get access to my saved bookmarks?

All Replies (1)

more options

You can do a disk check with the chkdsk.exe program.
If you run the chkdsk.exe program from a cmd.exe Command window then you can read the response from the chkdsk.exe program.
Open a cmd.exe window:
Start > Run: cmd.exe <press Enter>
At the command prompt (>) type or Copy&Paste: chkdsk.exe /f /r <press Enter> (put a space before /f and /r)
If you get something like: "Would you like to schedule this volume to be checked the next time the system restarts? y/n"then answer the question with "Y" and close all programs and reboot the computer.


Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

Modified by cor-el