ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox crashes when trying to open

  • 4 ردود
  • 1 has this problem
  • 11 views
  • آخر ردّ كتبه philipp

more options

When trying to open firefox it crashes right away. It pops up an error box with the two options to either try to restore firefox or quit firefox. I have tried to open it in safe mode and get the same results. Also I have uninstalled and reinstalled firefox with the same thing happening. I do have some crash ID's

Crash ID: bp-286eaeb0-09b0-433b-a42a-c7d472130821

Crash ID: bp-a81caa5c-9a63-4f1d-90fb-ce4b22130821


Crash ID: bp-7468679d-5e89-4430-a8a7-e3ac72130821

When trying to open firefox it crashes right away. It pops up an error box with the two options to either try to restore firefox or quit firefox. I have tried to open it in safe mode and get the same results. Also I have uninstalled and reinstalled firefox with the same thing happening. I do have some crash ID's Crash ID: bp-286eaeb0-09b0-433b-a42a-c7d472130821 Crash ID: bp-a81caa5c-9a63-4f1d-90fb-ce4b22130821 Crash ID: bp-7468679d-5e89-4430-a8a7-e3ac72130821

All Replies (4)

more options

hello Donmega, this crash is apparently caused by trusteer rapport. please see if there's an update available for the program or contact their support at http://www.trusteer.com/support/report-problem or uninstall the program.

more options

Please update to the current Firefox 23 release.

  • Help > About Firefox

The Firefox 9 version that you currently run is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest version to get all security fixes.
more options

Thank you guys for the quick responses. I tried to update trusteer rapport but it said it was already up to date. I am trying to talk to them about it. Also I tried a newer version of Firefox and it opened up fine. The reason that we are trying to get Firefox 9 to work is that there is a business site we need access to and they only support Firefox 9 or IE 8 which is ridiculous in my opinion.

Thanks again guys for your help with this.

more options

maybe the better approach here is to get the business site to work with firefox 23 - is anything particularly not working or is the site just claiming that it doesn't support newer versions of firefox?

in the latter case you could try to spoof your user-agent: How to reset the default user agent on Firefox (see the workaround part).