Once Firefox is open and I try to enter data, a window opens asking me to download something. How do I prevent it from happening?
It usually asks me to down load software to view a video or some other software. The website that appears in the window is truncated so I can not make out the site URL.
All Replies (1)
hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.
Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware