cannot start firefox
Crash ID: bp-36191e5f-a522-4f05-b28a-ddfc72131018
firefox would not start just kept coming up with crash report. will not work in safe mode, have tried uninstalling and reinstalling.
Problem signature:
Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 24.0.0.5001 Application Timestamp: 522fd29f Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.18247 Fault Module Timestamp: 521ea8e7 Exception Code: c0000005 Exception Offset: 0002e04e OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 3081 Additional Information 1: e8ad Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: e8ad Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
Crash ID: bp-36191e5f-a522-4f05-b28a-ddfc72131018
firefox would not start just kept coming up with crash report.
will not work in safe mode, have tried uninstalling and reinstalling.
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 24.0.0.5001
Application Timestamp: 522fd29f
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 0002e04e
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081
Additional Information 1: e8ad
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: e8ad
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
الحل المُختار
Try disabling BitGuard.
Read this answer in context 👍 3All Replies (3)
الحل المُختار
Try disabling BitGuard.
This is a problem with Bitguard as posted above and will be addressed in a future Firefox version.
- bug 925459 - crashes related to bitguard.dll
Please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html
wow. well that couldn't have been easier! worked a treat thanks!