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AOL main page and email will not open but help and bookmarks will

  • 1 (رد واحد)
  • 4 have this problem
  • 11 views
  • آخر ردّ كتبه Andrew

etrot88320
etrot88320
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After the update to 25.1 I can not get AOL main page or email to open but all bookmarks and AOL help operate normaly. This is the message I see.

The connection has timed out

The server at www.aol.com is taking too long to respond. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Thank you Ed Trotter

After the update to 25.1 I can not get AOL main page or email to open but all bookmarks and AOL help operate normaly. This is the message I see. The connection has timed out The server at www.aol.com is taking too long to respond. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web. Thank you Ed Trotter

All Replies (1)

Andrew
Andrew
  • Moderator
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Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.