Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes as soon as it opens. these are the reports: Crash ID: bp-5ed3d662-5653-4f04-880a-56a632140228 Crash ID: bp-730a481c-8c68-4427-932d-5113c2140228

  • 2 (ردّان اثنان)
  • 3 have this problem
  • 1 view
  • آخر ردّ كتبه cor-el

arielaisawesome
arielaisawesome
more options

This just started last night..everytime I open firefox it crashes right away. I tried to open it in safe mode and it just freezes..some of the crash ID's are

Crash ID: bp-5fdb0c4b-3774-4315-89c8-da94f2140228

Crash ID: bp-5ed3d662-5653-4f04-880a-56a632140228

Crash ID: bp-eafe940b-4380-44cf-892f-9ead72140227

If I need to delete and reinstall it will I lose all my saved websites? I have hundreds from years now..it would be awful to lose them all..

This just started last night..everytime I open firefox it crashes right away. I tried to open it in safe mode and it just freezes..some of the crash ID's are Crash ID: bp-5fdb0c4b-3774-4315-89c8-da94f2140228 Crash ID: bp-5ed3d662-5653-4f04-880a-56a632140228 Crash ID: bp-eafe940b-4380-44cf-892f-9ead72140227 If I need to delete and reinstall it will I lose all my saved websites? I have hundreds from years now..it would be awful to lose them all..

All Replies (2)

philipp
philipp
  • Moderator
more options

hello arielaisawesome, this is a crash which seems to get fixed in the next version of firefox. please download firefox beta from https://www.mozilla.org/firefox/beta/ & install it on top of your current installation (this won't affect your bookmarks or any other personal data).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that installing a Firefox Beta release will put you on the Beta update channel, so do not forget to install the regular Firefox 28.0 version once it gets released.
The Beta version usually gets updates twice a week.

Always make sure not to remove personal data in case you decide to uninstall Firefox.