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Why am I getting a Firefox crash report everytime I close Firefox

  • 5 ردود
  • 14 have this problem
  • 2 views
  • آخر ردّ كتبه cor-el

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Why am I getting this following crash report almost every time I close down Firefox:

"We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts."

It is easy enough to ignore it, but it shouldn't be happening.

Ducatiman

Why am I getting this following crash report almost every time I close down Firefox: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." It is easy enough to ignore it, but it shouldn't be happening. Ducatiman

All Replies (5)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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Does it make a difference if you use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox in case you are currently doing that by clicking the close X on the Firefox title bar?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can also check for issues caused by plugins.

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Thanks philipp,

Here are the last 4.

bp-d1649659-2daa-41ca-a164-5e1a82140427
bp-1be1f8af-f607-411d-8583-e18622140426
bp-17ca1357-262c-4f8c-873b-ec9d02140426
bp-ca18e0a3-d5da-43d9-b53c-68f302140426

As I said in my question, Firefox isn't crashing and it doesn't happen every time. I have tried various ways of closing Firefox down. i.e.
Clicking exit cross at very top right of screen
Clicking File/Exit
Clicking Firefox icon at very top left of screen and then Close.

It happens with all of them, but I have just realised that it only happens when I have Gmail open, either as the only tab or as one of a number of tabs. I have just opened and closed Firefox about 20 times and it only happens when I have Gmail open.

Barry

Modified by cor-el

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Thanks cor-el,

I have tried various ways of closing Firefox down. i.e.

Clicking exit cross at very top right of screen Clicking File/Exit Clicking Firefox icon at very top left of screen and then Close.

It happens with all of them, but I have just realised that it only happens when I have Gmail open, either as the only tab or as one of a number of tabs. I have just opened and closed Firefox about 20 times and it only happens when I have Gmail open. If I close the Gmail tab down individually before I close Firefox the crash report doesn't occur.

As you know, I had a problem with an authentication notification on Gmail, which I solved by following your advice to delete my cookies.sqlite and permissions.sqlite files. I now believe the crash advice only started after that so is it related to me deleting those files?

Barry

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You can try to set these two prefs to false on the about:config page to see if that has effect:

  • media.windows-media-foundation.enabled
  • media.directshow.enabled

This will disable the HTML5 media player for specific content (mp3, H.264).