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#MBR1212 - password not succeed?

  • 11 ردًا
  • 49 have this problem
  • 2 views
  • آخر ردّ كتبه thunderglitch1

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I've double checked my password and same as it always was. However, when i try and 'get mail', i keep getting this message "Sending of password did not succeed. Mail server mail.btinternet.com responded: (#MBR1212) Incorrect username or password."

How did I fix? Thanks to anyone who can help.

I've double checked my password and same as it always was. However, when i try and 'get mail', i keep getting this message "Sending of password did not succeed. Mail server mail.btinternet.com responded: (#MBR1212) Incorrect username or password." How did I fix? Thanks to anyone who can help.

All Replies (11)

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First check that the password will get access to your webmail. If you are prompted to update the webmail password , then follow instructions. This happened to me and I had to update via webmail.

Then in Thunderbird, remove the stored password, both mailbox and smtp.

  • Tools > Options > Security > Passwords tab
  • click on 'Saved passwords'
  • click on 'Show passwords'
  • highlight the mailbox and smto passwords for account
  • click on 'Remove'
  • click on 'Close'

Restart Thunderbird. It should ask for password, enter at prompt and select Password Manager to remember the password. Click on OK.

Modified by Toad-Hall

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I tried this already, I'm afraid...no luck. No harm in trying again, though...

tried again, no luck. But now there are no saved passwords displayed when I tried a third time.

Modified by thunderglitch1

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What server settings are you using?

In Thunderbird Help > Troubleshooting Information do not select 'include account name' clickon 'Copy text to clipboard' paste info into this question you can remove all info on fonts and printers, but nothing else.

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     INCOMING: account3, , (pop3) popmail.dircon.co.uk:110, plain, passwordCleartext
     OUTGOING: smtp.talktalk.net:25, plain, passwordCleartext, true
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Can you offer some explanation.

The error message said : Mail server mail.btinternet.com responded: (#MBR1212) Incorrect username or password."

but you do not appear to have an account that connects to that server. eg:

  account3:
    INCOMING: account3, , (pop3) popmail.dircon.co.uk:110, plain, passwordCleartext
    OUTGOING: smtp.talktalk.net:25, plain, passwordCleartext, true
  account4:
    INCOMING: account4, , (pop3) mail.dircon.co.uk:110, plain, passwordCleartext
    OUTGOING: smtp.dircon.co.uk:587, plain, passwordCleartext, true
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It's a mystery to me. I don't have a bt account. I just don't understand what's going on! Thanks very much for taking the time to look at this, it's much appreciated.

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Do you have an email address that ends with @btinternet.com which talktalk allows you to use?

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Tools > Account Settings > Outgoing Server or Menu Icon > Options > Account Settings > Outgoing Server

1. What smtp servers are listed? Please list all of them even if you are not using some.

2. select: smtp.talktalk.net click on 'Edit' button change port to 587 (as port 25 may cause issues.)

3. Is the 'User Name' your eg: talktalk.co.uk email address? What comes after the @ in the email address? Is User Name using the full email address or a part of it?

click on OK to save changes.

4. Have you ever had a btinternet.com email address and account or use btinternet.com as smtp server? If yes, did you ever edit the server info to change it to talktalk ? or did you just remove the account and create a new fresh one?


5. If you do not have mail.btinternet.com account, how did you remove the password for that account ? Are you saying that you have removed passwords for all your accounts ?

Can you get mail for account 3 or 4 or neither :

 account3:   (pop3) popmail.dircon.co.uk:
 account4:  (pop3) mail.dircon.co.uk:110, 

Can you send any emails from either account 3 or 4 or both ?

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My first e-mail address, which I got about 20 years ago, was with a small company called Direct Connection (@dircon). This was taken over by Tiscali, and then talktalk. Talktalk is now my provider, but I've managed to keep the original dircon address, although this means that talktalk won't give me the full range of technical support. I have never had a BT address.

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I can't edit the account - now when I click on Outgoing Server (SMTP) I get a message saying "An account with this name already exists. Please enter a different name".

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I am becoming totally confused - I've never had a btinternet account...and what are accounts 3 and 4??

Modified by thunderglitch1