Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Whenever my mozilla Firefox does an update my word/excel etc won't open and I have to do a system restore

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by guigs

more options

Hi, my mozilla firefox has updated quite a few times in the last few weeks and whenever this happens I can't open word/excel etc and have to do a system restore and then reload mozilla. I have checked my programs and this is the only program that has been updated during this time. Once restored it will work until mozilla updates again and I have to do a system restore again.

It is becoming extremely frustrating and since mozilla is the one of the very few browsers that supports vista I am starting to get a little concerned. The message coming up is "The configuration changes made to Microsoft Office Home and Student 2007 will not take effect until your computer has been restarted. Would you like to restart now? yes/no". If I select yes it restarts but still won't open just keeps giving me the same message and as mentioned above when I do a system restore all is fine until mozilla updates again.

Could someone please let me know how to stop this, it just shouldn't be happening.

Hi, my mozilla firefox has updated quite a few times in the last few weeks and whenever this happens I can't open word/excel etc and have to do a system restore and then reload mozilla. I have checked my programs and this is the only program that has been updated during this time. Once restored it will work until mozilla updates again and I have to do a system restore again. It is becoming extremely frustrating and since mozilla is the one of the very few browsers that supports vista I am starting to get a little concerned. The message coming up is "The configuration changes made to Microsoft Office Home and Student 2007 will not take effect until your computer has been restarted. Would you like to restart now? yes/no". If I select yes it restarts but still won't open just keeps giving me the same message and as mentioned above when I do a system restore all is fine until mozilla updates again. Could someone please let me know how to stop this, it just shouldn't be happening.

All Replies (1)

more options

I think this might be your issue where another program might be prompting that message and an update may be needed: https://support.microsoft.com/en-us/k.../942995

However is there an add on or extension that is not present after the update, it might be something there with incompatibility with that add on?