Social Support
Topic for any articles related to the Social Support Program.
How to contribute to Social Support
Learn how you can help Firefox users on social media through Social Support
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Social Support - Guidelines
These are the guidelines on how to get started with the Mozilla Social Support Program. In 2017, there was a new program started in Mozilla Marketing that reached out to users on Social Media with the Brand accounts. These guidelines are a source of onboarding to the Social Support program.
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Social Support - Contributor roles
This article describes the roles in the Social Support Program, as well as some of the suggested tasks for each role.
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Mobile and Social Support escalation process
Learn how you can escalate an issue in Conversocial
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How to obtain a shortened mzl.la link
This article explains how to obtain a shortened mzl.la link
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Social Support Common Replies
This article has the common replies for the Army of Awesome.
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When to respond to a controversial tweet as a Firefox Advocate
This is a contributor topic for deciding on when to reply to a tweet or facebook comment where you might not know what to do.
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How to be a Social Support Moderator
These are guidelines for the roles of Moderators in the Social Support Program
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Social Support - Configure tools and workspace
Configuring your workspace to find users looking for help with Firefox is easy to do. This is an article that has 2 common setups that you can use to get started.
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Social Support - Tagging guidelines
Learn the different kind of tags we use and how you can apply tags for Twitter conversations in Conversocial for Social Support
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Social Support - How to use the tool
Learn how you can contribute to the Social Support program using Conversocial
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Social Support - Responding from @FirefoxSupport
Learn how you can respond to tweets from the official @FirefoxSupport Twitter account
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Social Support - Responding from personal account
Learn how you can respond to support tweets from your personal account
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How to help with non-English conversations on Mobile and Social Support
Learn how you can help with non-English conversations on Mobile and Social Support
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