Social Support

Topic for any articles related to the Social Support Program.

Social Support - Guidelines

These are the guidelines on how to get started with the Mozilla Social Support Program. In 2017, there was a new program started in Mozilla Marketing that reached out to users on Social Media with the Brand accounts. These guidelines are a source of onboarding to the Social Support program.

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Social Support - Contributor roles

This article describes the roles in the Social Support Program, as well as some of the suggested tasks for each role.

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Social Support - Configure tools and workspace

Configuring your workspace to find users looking for help with Firefox is easy to do. This is an article that has 2 common setups that you can use to get started.

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Social Support - Tagging guidelines

Learn the different kind of tags we use and how you can apply tags for Twitter conversations in Conversocial for Social Support

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