Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox Safe Mode prompt not working

  • 1 amsa
  • 2 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga carn1x

more options

Trying to run Firefox in Safe-mode in an attempt to resolve the black screen on load error (https://support.mozilla.org/en-US/questions/1025738) however when the Safe Mode prompt loads I get the attached screenshot. Keyboard and mouse interaction appears to have no effect. I am on Windows 7 and trying to run safe mode via holding Shift on load.

Not sure what version as I can't get into Firefox to confirm. I have also just attempted to un/reinstall to no effect.

Trying to run Firefox in Safe-mode in an attempt to resolve the black screen on load error (https://support.mozilla.org/en-US/questions/1025738) however when the Safe Mode prompt loads I get the attached screenshot. Keyboard and mouse interaction appears to have no effect. I am on Windows 7 and trying to run safe mode via holding Shift on load. Not sure what version as I can't get into Firefox to confirm. I have also just attempted to un/reinstall to no effect.
Hoton allon fuska da aka liƙa

An gyara daga carn1x

Mafitar da aka zaɓa

carn1x said

Trying to run Firefox in Safe-mode in an attempt to resolve the black screen on load error (https://support.mozilla.org/en-US/questions/1025738) however when the Safe Mode prompt loads I get the attached screenshot. Keyboard and mouse interaction appears to have no effect. I am on Windows 7 and trying to run safe mode via holding Shift on load. Not sure what version as I can't get into Firefox to confirm. I have also just attempted to un/reinstall to no effect.

An indeterminate amount of reinstalling and rebooting seems to have fixed it.

Karanta wannan amsa a matsayinta 👍 0

All Replies (1)

more options

Zaɓi Mafita

carn1x said

Trying to run Firefox in Safe-mode in an attempt to resolve the black screen on load error (https://support.mozilla.org/en-US/questions/1025738) however when the Safe Mode prompt loads I get the attached screenshot. Keyboard and mouse interaction appears to have no effect. I am on Windows 7 and trying to run safe mode via holding Shift on load. Not sure what version as I can't get into Firefox to confirm. I have also just attempted to un/reinstall to no effect.

An indeterminate amount of reinstalling and rebooting seems to have fixed it.

An gyara daga carn1x