Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox instantly crashing on startup, tried clean install and deleting all Mozillla registry keys to no avail

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Vipre

Vipre
Vipre
more options

Hello,

I have had this problem for several months, but now I am determined to fix it. I work in IT and I am completely comfortable deleting registry keys as a last resort to fix problems. This is the first time I have been legitimately stuck! Firefox opens a window for about a nano-second, crashes, and then the Mozilla Crash Reporter appears. I tried the %APPDATA% trick and all the other fixes I could find.

Thanks in advance for the help.

Crash ID: bp-72dd8c3b-487b-4e4d-98d5-a3bff2160215

Crash ID: bp-fc4dfa81-bf94-4b4e-a485-93fb62160215

Crash ID: bp-feca279c-cc2d-4353-8447-445762160215

Hello, I have had this problem for several months, but now I am determined to fix it. I work in IT and I am completely comfortable deleting registry keys as a last resort to fix problems. This is the first time I have been legitimately stuck! Firefox opens a window for about a nano-second, crashes, and then the Mozilla Crash Reporter appears. I tried the %APPDATA% trick and all the other fixes I could find. Thanks in advance for the help. Crash ID: bp-72dd8c3b-487b-4e4d-98d5-a3bff2160215 Crash ID: bp-fc4dfa81-bf94-4b4e-a485-93fb62160215 Crash ID: bp-feca279c-cc2d-4353-8447-445762160215

An gyara daga Vipre

All Replies (2)

philipp
philipp
  • Moderator
more options

hi Vipre, thanks for posting with a crash id - unfortunately this crash may be caused by websense endpoint security software that is running on a device. in case your computer is part of a managed enterprise environment, please get in contact with your it department about this issue. more information is available in bug 1181091.

in a larger enterprise using the extended support release (esr) version of firefox, which receives security updates but feature updates only once every 10 months, might also be a better option compatibility-wise: https://www.mozilla.org/en-US/firefox/organizations/faq/

Vipre
Vipre Mai mallakar tambaya
more options

Philipp, thank you. You may be correct as I can see that at least Websense TRITON AP-ENDPOINT Web Diagnostics Tool is installed on this computer.