Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Can't send emails with attachments

  • 1 amsa
  • 1 yana da wannan matsala
  • 9 views
  • Amsa ta ƙarshe daga Matt

jhtrinity
jhtrinity
more options

My client had a new computer last week. Installed thunderbird which was working fine until today. He can't send emails with attachments. It's a gmail account, which works fine in the browser and on other machines with thunderbird.On his machine it just times out

He has windows defender as his antivirus

My client had a new computer last week. Installed thunderbird which was working fine until today. He can't send emails with attachments. It's a gmail account, which works fine in the browser and on other machines with thunderbird.On his machine it just times out He has windows defender as his antivirus

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

first try without windows defender, just to eliminate it.

Check the gmail setting on gmail.

Is the allow less secure apps turned on or off. Is the person using Google two factor authentication? Have they created an application password for Thunderbird if that is the case?

Almost all issues with Google are about two factor authentication and less secure application.

The next most common issue is firewall and anti virus.

The remaining one in one thousand is difficult to diagnose and usually requires a log https://wiki.mozilla.org/MailNews:Logging