Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Every time I log into Firefox I get a s/w update screen saying it is strongly recommended to apply this update. I am unable to.

  • 2 amsoshi
  • 25 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

rob.flahey
rob.flahey
more options

Every time I log into Firefox I get a s/w update screen saying it is strongly recommended to apply this update. I have applied all updates that I am aware of but this keeps appearing. The 'view more information' link does not work. If I click 'next' it just says contacting update server but nothing ever happens???????

Every time I log into Firefox I get a s/w update screen saying it is strongly recommended to apply this update. I have applied all updates that I am aware of but this keeps appearing. The 'view more information' link does not work. If I click 'next' it just says contacting update server but nothing ever happens???????

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Firefox 4.0.1 was released a couple of weeks ago, and something seems to be messed up with the downloading of that update for some users. There have been a large number of postings here about that update process "grinding on forever" and not completing, or with some users, not even being able to contact the update server.

Open Help > About Firefox and see if the update downloads for you there. Otherwise, download 4.0.1 fron here and install it over 4.0.

http://www.mozilla.com/en-US/firefox/

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
more options

Did you ever install a Firefox 4 beta version or a Firefox 4 release candidate (RC)?

If you did then it is possible that you are still on the beta update channel.
You can check that by looking at the pref app.update.channel on the about:config page.
If the value of that pref is beta then it is better to download and install the full Firefox 4 release.