Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does Netflix continue to show a black screen when attempting to play a video?

  • 1 reply
  • 10 have this problem
  • 24 views
  • Paskiausią atsakymą parašė FredMcD

more options

The black screen persists even after enabling:

1. Digital Rights Management 2. Google Widevine 3. Adobe Primetime Decryption Module 4. Microsoft Silverlight

ANSWER: You need to make sure that Firefox remembers history. That solved the problem.

The black screen persists even after enabling: 1. Digital Rights Management 2. Google Widevine 3. Adobe Primetime Decryption Module 4. Microsoft Silverlight ANSWER: You need to make sure that Firefox remembers history. That solved the problem.

Chosen solution

Please repeat your solution in a new reply, and select that response as Solved Problem to help out others, please.

That was very good work.

Skaityti atsakymą kartu su kontekstu 👍 3

All Replies (1)

more options

Chosen Solution

Please repeat your solution in a new reply, and select that response as Solved Problem to help out others, please.

That was very good work.