Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Browser keeps closing. Have tried reset and spybot.

  • 2 balasan
  • 1 ada masalah ini
  • 11 paparan
  • Balasan terakhir oleh Butterflies96

more options

A little white diamond appears before the browser closes. It is a bit slow to start again then closes soon after. This happens a few times before it stays open for a while....sometimes it closes after being open for a while.

A little white diamond appears before the browser closes. It is a bit slow to start again then closes soon after. This happens a few times before it stays open for a while....sometimes it closes after being open for a while.

Penyelesaian terpilih

Hi Butterflies96, Please run a malware check and install a new version of Firefox. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Baca jawapan ini dalam konteks 👍 2

All Replies (2)

more options

Penyelesaian Terpilih

Hi Butterflies96, Please run a malware check and install a new version of Firefox. Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

more options

Thank-you for your comprehensive post. Problem solved.